As a Smartoptics Endcustomer (and partner) you have the possibility to create tickets by sending email to 'support @ smartoptics.com'.
A ticket will then be created and a confirmation email will be sent back with the ticket number for future reference.
It is important to add as much information to the email as possible
The email should contain this information
Our engineers will ask for missing information. The more information provided the faster our investigation will go.
APR requests should not be sent using a email. If you have an outtage situation and want to use your APR service. Please send us a email to create a ticket, and also add 'sales @ smartoptics.com'