As a Smartoptics Endcustomer (and partner) you have the possibility to create tickets by sending email to 'support @ smartoptics.com'.
A ticket will then be created and a confirmation email will be sent back with the ticket number for future reference.
It is important to add as much information to the email as possible
The email should contain this information
Transceiver issues
Serial numbers on all transceivers
Switch name
Switch CLI output
Inventory
Version
Interface status
Interface statistics
Interface diagnostics
Dark fiber length/loss
Network topology
M-series issue
Serial numbers on all m-series
Techlog for local and remote end
Dark fiber length/loss
DCP-series issue
Serial numbers
DCP CLI output
TBA
Passive series
Serial numbers
Dark fiber length/loss
Information regarding transceivers used on each end
Our engineers will ask for missing information. The more information provided the faster our investigation will go.
APR request
APR requests should not be sent using a email. If you have an outtage situation and want to use your APR service. Please send us a email to create a ticket, and also add 'sales @ smartoptics.com'
Marius Wehmer
As a Smartoptics Endcustomer (and partner) you have the possibility to create tickets by sending email to 'support @ smartoptics.com'.
A ticket will then be created and a confirmation email will be sent back with the ticket number for future reference.
It is important to add as much information to the email as possible
The email should contain this information
Our engineers will ask for missing information. The more information provided the faster our investigation will go.
APR request
APR requests should not be sent using a email. If you have an outtage situation and want to use your APR service. Please send us a email to create a ticket, and also add 'sales @ smartoptics.com'