There are two ways to create a ticket with Smartoptics support;
1. Emailing Smartoptics support
2. Creating a ticket directly via Smartoptics Support Portal (This requires that you already have an existing account)
When sending an email to support [@] smartoptics . com, a ticket is automatically created. Since the ticket is created based on the email, but all ticket detail fields to classify the ticket will be empty.
Note:For TAC 24/7/365 customers which are in need of emergency support, please create the ticket using your pre-existing support account(s) to be able to classify the ticket accordingly. You may also place a call to the Smartoptics emergency hotline once a ticket has been created.
To receive feedback as quickly as possible, please ensure that the email contains as much detailed information as possible, such as:
Description of issue
Product(s) used in the solution
Serial numbers of the product(s)
Email attachments are allowed, up to 20 MB
For DCP systems, please provide the techlog from the affected/involved systems. An instruction how to capture a techlog is found in the DCP system manual.
Jesper Dalvärn
There are two ways to create a ticket with Smartoptics support;
1. Emailing Smartoptics support
2. Creating a ticket directly via Smartoptics Support Portal (This requires that you already have an existing account)
When sending an email to support [@] smartoptics . com, a ticket is automatically created. Since the ticket is created based on the email, but all ticket detail fields to classify the ticket will be empty.
Note: For TAC 24/7/365 customers which are in need of emergency support, please create the ticket using your pre-existing support account(s) to be able to classify the ticket accordingly. You may also place a call to the Smartoptics emergency hotline once a ticket has been created.
To receive feedback as quickly as possible, please ensure that the email contains as much detailed information as possible, such as:
An instruction how to capture a techlog is found in the DCP system manual.